Terms & Conditions
To seek warranty approval, we require the Warranty Form to be completed, signed and returned with all
supporting documentation, e.g., clear images & detailed description of defect, proof of purchase.
Once the associated branch received, they will seek warranty approval from the
Manufacturer/Supplier. Branches are unable to book your van in or conduct any warranty work until
this approval has been confirmed, and, if applicable, all parts have been received from the
supplier.
Failure to submit detailed information regarding the defect, and or supporting documentation will
cause delays in the approval process so please include all information when you return the form,
should your claim be decline, we will communicate this to you in a timely manner.
**Note: Although we do our best to get your warranty claim finalized within the shortest time-frame
possible, delays can happen, warranty outcomes and repairs are subject to this. The below
time-frames are general in nature.
- Receipt to Harvok of complete, signed warranty form & all required documentation. - Day 0
- Contact by service team. - Within 5 business days.
- Outcome received from manufacture post receipt or complete warranty documents, inc. any follow
up items, if applicable. - 10-28 business days.
- Parts received from manufacturer. - Supplier guided ETA
- Van booked in once parts received. - At your preferred time, subject to workshop availability.
- Total approval process from return of complete documents to van being booked in for repairs. -
Please allow approximately 8-16 weeks.
The completed warranty form and any follow up enquire can be sent to support@harvok.com.au
Please place your name and chassis number in the subject line of any email correspondence, or on
documents you submit. If you have not received an updated within 3 weeks of submitting your
completed warranty claim and would like to follow up on its progress, please send an email to the
address above. We will endeavor to respond within 48 hours.
We are working with our suppliers to address these issues; however, they are largely outside of our
control. We thank you for your patience and support at this time.
I confirm the information I have provided above is true and correct. I have read the Terms of the
Manufacturer warranty agreement and confirm I am within the warranty period for any items claimed. I
have not in any way contributed to or caused the defect I am claiming for. If it is found I have
provided false information, contributed to, or caused the defect I am claiming under Manufacturer
Warranty, I am aware I will be liable for the costs of any labour, parts, or other expenses incurred
against this Warranty Claim.
