Servicing & Warranty | Harvok Electric Caravans
Harvok Warranty
Introduction/Explanation:
Thank you for choosing Harvok for your caravan needs. While we provide the warranty for our products, we want to ensure clarity regarding the warranty claim process. We kindly request that customers first contact the place of purchase for any warranty-related concerns. The place of purchase will serve as the initial point of contact for warranty claims and will work with Harvok to ensure timely resolution.
Australian Consumer Law
Harvok Vans and Parts Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Harvok Warranty
Harvok warrants to the Owner that it will during the Harvok Warranty Period, at its option, repair, replace, or adjust free of charge at the premises of Harvok or a Harvok Approved Service Repairer, the Van or Part which it finds to be defective in factory materials or workmanship under Normal Use and Condition within Australia provided that an Exception does not apply.
No individual (including any agent, employee, or representative of Harvok) is authorized to make any representation or warranty concerning the Harvok Warranty except to refer to this document.
Any warranty or representation other than set out in this document, whether written or verbal, is hereby expressly excluded and negatived.
The Harvok Warranty is a contract entered into between Harvok and the Owner. The rights and title to or benefits under the Harvok Warranty are not capable of assignment to any subsequent owner of the Van or Part or any other person. To the maximum extent permissible by law, the Harvok Warranty extinguishes on the sale, transfer, or disposal of the Owner’s right, title, and interest in the Van or Part.
Exceptions
Each of the following will constitute an exception in which case the Harvok Warranty will cease to apply:
- Tears, punctures, shrinkage, softening, or fading of fabric items such as canvas, canopies, cushions, mattress, and upholstery.
- Any defect attributable, whether wholly or partly, to any modification made to the Van or use of a Part subject to a modification, unless such modification has been made by or with the prior express, written consent and direction of Harvok.
- Harvok believes, on reasonable grounds, the Van has been:
- Written off.
- Used for full-time or permanent residential purposes which have accelerated fair wear and tear.
- Used for any purpose other than recreational personal use including commercial or hire purposes.
- The Van or a Part has become defective as a result of:
- Fair wear and tear.
- The Owner’s failure to properly maintain or use the Van in accordance with the recommendations and instructions specified by Harvok in the Harvok Owner’s Manual or in other communication by Harvok to the Owner.
- Misuse or neglect of the Van or a Part.
- Normal deterioration or reduction in aesthetic or physical appearance caused by UV exposure.
- The Van, or the motor vehicle towing the Van, being involved in a motor vehicle crash.
- Accident, theft, or fire.
- Water ingress from submersion or water crossing.
- The Van being used at excessive speeds.
- Stone or rock strike, hail, windstorm, lightning, or other weather event.
- The Owner has not complied with all, or has done anything contrary to or in breach of any, recommendations and requirements contained in the Harvok Owner’s Manual.
- The Van is towed by a motor vehicle that:
- Is not suitable for the size and weight of the Van when fully loaded.
- Is unsuitable in any other material respect.
- Has not been fitted with appropriate towing equipment.
Supplied Parts
Any Parts which are not manufactured or imported by Harvok (“Supplied Parts”) are not covered by the Harvok Warranty to the maximum extent permitted by law in the following respects, in which cases Supplied Parts are separately warranted by the manufacturer or importer:
- That the Supplied Parts are of acceptable quality.
- That the Supplied Parts are reasonably fit for the purpose for which they are represented to be fit or for which the Owner makes known they are being acquired.
- That the Supplied Parts correspond with any description of them.
- That spare parts and facilities for the repair of any Supplied Parts will be reasonably available.
- That the manufacturer or importer of Supplied Parts will comply with any express warranty given by that party.
Subject to any statutory rights the Owner may have which cannot be excluded, Harvok assumes no responsibility or liability for defects in workmanship or operation of Supplied Parts. Harvok will make reasonable assistance to the Owner in contacting the manufacturer or importer of Supplied Parts to make a warranty claim.
Harvok Warranty Period
The Harvok Warranty Period extending to the installation of Supplied Parts will differ for each Supplied Part and from the separate warranty from the manufacturer or importer of the Supplied Part.
(See Table 1 for the Harvok Warranty Period from Practical Completion and reference to Supplied Part which carries the warranty period specified by the supplier of that part.)
These lengths of time may change from time to time and are outside of the control of Harvok. Harvok provides no warranty or representation that the periods of time of Supplied Parts won’t change.
Supplied Part
- Cabinetry handles, catches and struts
- Ensuite locks, catches and accessories
- Roof hatches and skylights
- LED lights internal and external
- Bed struts and bed frame
- Hatches — seals, locks, decals, hinges
- Awning
- Antenna
- Toolbox (Optional)
- Reflectors and Indicators
- Cabinetry — structural
- Solar PV system
- Jack and stabilising legs
- All appliances (fridge, microwave, air conditioning unit, washing machine, entertainment system etcs)
- Workmanship
- Chassis
- Battery
Warranty
- Harvok – 2 years
- Harvok – 2 years
- As per Supplier
- Harvok – 2 years
- Harvok – 2 years
- Harvok – 2 years
- As per Supplier
- As per Supplier
- As per Supplier
- Harvok – 2 years
- Harvok – 2 years
- Harvok – 2 years
- Harvok – 2 years
-
As per Supplier
- Harvok – 2 years
- Harvok – 5 years
- As per Supplier
How to Claim
The Owner must notify Harvok in writing detailing any defects for which a claim under the Harvok Warranty is being made.
However, please note that initial warranty claims should be directed to the place of purchase. Customers should follow these steps to initiate a warranty claim:
Contact the Place of Purchase: The Owner should first contact the place of purchase to report the defect and initiate the warranty claim process.
Provide Necessary Documentation: The Customer must submit a detailed claim to the place of purchase, including:
- Proof of ownership of the Van (by either proof of purchase directly from Harvok or vehicle registration papers from the relevant government department).
- A detailed description of the alleged defect.
- The cause of the alleged defect.
- Good quality detailed photographs of the defect.
Cooperate with the Place of Purchase: The Owner should cooperate with the place of purchase and follow their instructions for further actions, which may include delivering the Van or affected Part to them for inspection and repair.
The cost of delivery and collection of the Van to and from the place of purchase are the Owner’s responsibility, unless the defect covered by the Harvok Warranty prevents the Van from being safely delivered by the Owner.
In the event the Van becomes inoperative or unsafe as a result of a defect which is covered by the Harvok Warranty, the Owner must:
- Immediately cease use of the Van.
- Contact the place of purchase as soon as reasonably practicable to arrange for the Van to be inspected and carry out the required service or repair.
If requested by the Owner, Harvok may assist the place of purchase in carrying out repairs or services for a defect covered by the Harvok Warranty.
Harvok will not reimburse any repair work carried out by a person other than a Harvok Approved Service Repairer and/or without the prior express, written consent of Harvok.
General
The repair or replacement of the Van or Part is the absolute limit of Harvok’s liability under this document. Parts and labor used and supplied to rectify a defect covered by the Harvok Warranty are free of charge.
Harvok will repair defects covered by the Harvok Warranty using Parts of a similar quality and may replace any Parts or repair a defect with refurbished goods of the same type and quality.
Harvok is not responsible for loss of time, inconvenience, or other loss resulting from a defect. The Harvok Warranty covers only the repair, replacement, or adjustment of the Van found by Harvok to be defective and covered by the Harvok Warranty.
After delivery of a Van or Part subject to a claim under a Harvok Warranty to Harvok or a Harvok Approved Service Repairer, if Harvok determines the Van or Part is free from a defect covered by the Harvok Warranty then Harvok may recover the cost and expense of inspecting, investigating, and testing the defect from the Owner.
The Harvok Warranty does not cover regular service costs, maintenance costs, and wear and tear items since they do not arise from defects in factory materials or workmanship.
To avoid warranty issues, the service schedule guide as outlined in the Owner’s Manual should be followed.
If the Van is used in harsh conditions (such as beach and off-road environments or in extreme climatic areas), or with careless and reckless driving habits, then additional or more frequent maintenance services may be required.
Costs, maintenance items, and other wear and tear items not covered by the Harvok Warranty include:
- Regular service costs.
- Repair or replacement of tires.
- Repair or rectification of paint damage, dents, scratches chips, discoloration, and marks to any surface of the Van including, in particular, bench tops.
- Lubricants, washers, and other like consumables used in services.
- Body rattles and squeaks and the general tightening of Parts.
- Adjustment of brakes.
- Wheel balance and alignment.
- Normal expansion and contraction gaps and wear of floor, wall, and ceiling surfaces.
- Superficial cracking, delaminating, and crazing of the exterior fiberglass skin and exterior surfaces of the Van associated with normal wear and tear.
Definitions
In this document, the below words have their corresponding meaning:
- Modification: Any addition, deletion, or alteration made to or from the Van or any Part.
- Normal Use and Condition: Using the Van in a manner and in conditions that a reasonable person would consider appropriate and does not include:
- Misuse of the Van or use of the Van in a manner contrary to the Harvok Owner’s Manual.
- Failing to properly maintain and care for the Van, including failing to follow the service schedule guide outlined in the Owner’s Manual.
- Commercial use of the Van (such as hiring the Van or use of the Van in the course of a business operated by the Owner).
- Exceeding the operating or capacity limitations specified for the Van by Harvok in the use and operation of the Van, including for example use of the Van in obviously unsuitable terrain and conditions.
- Owner: The owner of the Van for the time being during the Harvok Warranty Period.
- Part: Any part, component, or assembly of the Van installed, supplied, or fitted by Harvok but excludes any part of the Van designated by Harvok as an unapproved accessory or Modification.
- Van: The van described and identified in the service record booklet in which this Harvok Warranty is set out, and includes any Part of the Van.
- Warranty Commencement Date: The date that the Van was delivered to the first Owner by Harvok.
- Written Off: That the Van has been so severely damaged that in the reasonable opinion of the Owner, or an insurer or a financier of the Van or Harvok have determined, acting reasonably, that it is not economical to repair the Van.
- Harvok Approved Service Repairer: A van repairer or service provider approved and appointed by Harvok to conduct repairs or servicing to the Van.
- Harvok: Harvok Pty Ltd ACN 646 229 049.
- Harvok Owner’s Manual: The manual provided by Harvok to the first owner of the Van.
- Harvok Warranty: The Harvok Warranty Statement set out at the commencement of this warranty document.
- Harvok Warranty Period: The period of time set out in table 1 for the Part.
Owner Registration
How To Claim The Warranty
Please “Activate Your Warranty Support Service” First
And then fill the form warranty claim form and return back on us
support@harvok.com.au
1300 678 162
Harvok Servicing
Whether you need to conduct routine servicing or running repairs our authorised service centres and accredited dealers are here to support you. We have a dedicated network of authorised service providers and dealers nationwide.
support@harvok.com.au
